At BFF Promise, we want you to be completely satisfied with your purchase. But we have some their Return and Refund condition, Please note that we will accept your return only when product is different, damage, defective, or incomplete product. Otherwise will not accept your return for don’t fit sizes or don’t like quality because we have mentioned sizes and products quality all required things which imported before buying. IF have any doubt & query related from products or from anything feel free to ask call, whatsapp or mail us 8445925623, sales@bffpromise.com

1. Eligibility: To be eligible for a refund or return, your item must be unused, in its original condition, and returned within [7] days of delivery. Items that are damaged, personalized, or customized may not be eligible for return.

2. Return Process: To initiate a return, please contact our customer service team at info@BFFPromise.com to request a return authorization. Please include your order number and reason for return in your email. Once your return request is approved, we will provide you with instructions on how to return the item.

3. Return Shipping: You will be responsible for paying the return shipping costs.

4. Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [7-10] business days. Please note that shipping costs are non-refundable, and a restocking fee may apply.

5. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to product availability and may require additional shipping fees.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at sale@BFFPromise.com with photos of the damage or defect. We will work with you to resolve the issue and provide a replacement or refund as necessary.

7. Non-Returnable Items: Certain items are non-returnable, including gift cards, personalized or customized items, and items marked as final sale. These items are not eligible for refunds or returns unless they are damaged or defective.

8. Contact Us: If you have any questions or concerns about our refund and returns policy, please contact us at sale@BFFPromise.com. 8445925623 Our customer service team is here to assist you with any inquiries you may have.

Thank you for choosing BFF Promise. We appreciate your business and strive to ensure your satisfaction with every purchase